The Rinnai Corporation has over 100 years of manufacturing and research & development. Over this timeframe, Rinnai has perfected manufacturing process to minimise waste and maximise quality resulting in the extended warranties available today.
All appliances are manufactured under strict guidelines of ISO 9001 quality management and ISO 14001 environmental management systems.
Contact us for service plans that could potentially extend the life of your warranty beyond the descriptions below. Simply link the Request a call back link above.
As the purchaser of a high quality Rinnai wall heater, you are provided with the following conditional warranty:
| Models: 309FTR and 559T | ||
|---|---|---|
| Heat exchanger | All other parts | |
| Parts | 15 years | 3 years |
| Labour | 1 Year | 1 Year |
As the purchaser of a high quality Rinnai water heater, you are provided with the following conditional warranty:
| Models: Tankless 11i, 16i, 17i & 17e | ||
|---|---|---|
| Heat exchanger | All other parts | |
| Parts | 3 Years | 3 Years |
| Labour | 1 Year | 1 Year |
As the purchaser of a high quality Rinnai water heater, you are provided with the following conditional warranty:
| Models: Infinity HD55i, HD55e, HDC 1200I, HDC1200E, HDC1500I, HDC1500E, HDC 1600I AND HDC 1600E | ||
|---|---|---|
| Heat exchanger | All other parts | |
| Parts | 5 Years | 5 Years |
| Labour | 1 Year | 1 Year |
As the purchaser of a high quality Rinnai wall heater, you are provided with the following conditional warranty:
Models: N-1300, N-1600 Internal, N-1600 External
| Standard Warranty | |
| Labour*: | 1 Year (1st) |
| Parts**: | 3 Year |
| Extended 1 (Rinnai Commission) | |
| Labour*: | 1 Year (1st) |
| Parts**: | 5 Year |
| Extended 2 (Rinnai Commission & Service) | |
| Labour*: | 1 Year (1st) |
| Parts**: | 12 Years*** |
Key:
*For warranty to be valid the Benchmark Commissioning Sheet needs to be fully completed and a copy kept. This may be requested for any warranty claim.
**For parts warranty to be valid the water heater needs to be service at least every 12 months using the correct service procedure and service kit. Service records need to be kept for the duration of the warranty period and may be requested as proof of service in the event of a warranty claim.
***For the period of 12 years to be valid, Rinnai UK must arrange the service with a dedicated service partner for the duration of this period.
- No Rinnai warranty will cover faults arising from improper installation or gas supply, environmental factors, plumbing fittings, or other outside influences for which Rinnai is not responsible. Service calls for these issues will be chargeable.
- Any domestic appliance that is installed on a commercial system or site will have its parts warranty reduced to 1 year.
- Appliances must be serviced by a qualifies engineer annually.
- Proof of commissioning must be provided with every warranty claim.
"Invest in Rinnai, Invest in Reliability"